Support

Can't find your answer? Write to support@waylinegame.com. Include your device model and game version (shown at the bottom of the Settings screen).

My purchase is missing

Tap Restore purchases at the bottom of the shop. Permanent items such as Remove Ads, the Premium pack and VIP come back from your store account. Coin and token packs are consumable; if you were charged but did not receive them, email us your receipt.

My progress is gone

Progress is stored on your device. Deleting the app or resetting the device also deletes it. Permanent purchases return with Restore purchases.

How do I change my ad preference?

On iPhone, go to Settings > Privacy & Security > Tracking. You can also turn off Settings > Privacy > Personalized Ads in the game.

The game stutters or gets warm

Lower the graphics quality or set the frame rate to 30 in the game's Settings > Display.

Refunds

Refunds for in-app purchases are handled by Apple and Google: reportaproblem.apple.com for iPhone, Google Play > Payments & subscriptions for Android.